What are we doing about Coronavirus?
Throughout the Coronavirus lockdown, our facilities have remained open, with reduced hours, so that we may still serve those patients who need scan appointments or face to face consultations that are urgent or clinically necessary.
The safety of our patients, and of our employees is our highest priority. Subsequently, we are continuing to take all necessary protective measures to ensure the safety of our patients and staff by reducing risk to an acceptable minimum. These measures will continue until such time that the risk has been reduced:
- We will continue to screen our patients prior to their appointment. We will ask whether patients have any symptoms strongly associated with COVID-19 or if they have come into contact with someone who has received a positive diagnosis. This screening process will take place several times before the patient arrives in our departments. All visitors will have a temperate check upon arrival. We will not allow anyone with symptoms to attend their appointment unless it is clinically urgent.
- As part of the screening process, we are streaming patients into management categories to ensure that patients who may be at higher risk can be seen safely, without unnecessary contact with other patients or staff.
- We will continue to implement a strict visitor policy. To reduce the number of non-essential people in our departments, we kindly ask that patients attend on their own, or with one essential carer only.
- Our facilities have been cleared of all non-essential items. We will not be providing magazines or newspapers and will also not be offering drinks in our waiting areas. Where possible, doors are kept open to reduce the number of touchpoints as much as possible.
- All facilities and equipment are disinfected after each patient using approved policies and procedures. We have researched and implemented the best anti-viral and anti-bacterial products so we can be sure that any equipment or surface we encounter is clean and safe.
- We are accustomed to using personal protective equipment (PPE) and will continue to make use of PPE to protect our staff and patients. All team members wear a mask, gloves and an apron which are changed between each patient contact. Patients are asked to wear a face-covering at all time during their visit and must only remove it unless instructed to do so by a member of staff.
- We have supplies of hand sanitiser which are available for staff and visitors to use. All our staff are trained in best practice for hand hygiene and we continue to monitor compliance with these guidelines on a continuous basis.
What can our patients do to keep safe?
We are communicating the following instructions to all our patients so that they may contribute to the fight against the spread of coronavirus.
- Patients should contact the department BEFORE attending if they have any concerns over their normal health, particularly if they have developed a cough, fever or any other symptom that has been commonly associated with Covid-19.
- Patients should exercise good hand washing practice and wash their hands for a minimum of 20 seconds in warm soapy water, ideally before attending. Hand sanitiser is available in our department and should be used upon arrival.
- Patients should wear a mask when attending their appointment.
- Patients should not bring anyone with them to their appointment unless they need specific assistance. Our waiting rooms will be closed to any non-essential visitors.
- Patients are encouraged to download and use the new NHS COVID-19 App. We are displaying QR codes in all public areas within our facilities so that patients can ‘check-in’ and take part in the new track and trace initiative. For more information, please refer to our article ‘Using the NHS Track and Trace App’ here.
For more information, to discuss any concerns or to book an appointment, please contact the relevant team using these details:
For private outpatient consultations, contact the Queen Square Private Consulting Rooms on 020 3448 8948 or firstname.lastname@example.org
For diagnostic imaging appointments, please contact the imaging team on 0207 833 2513 or email@example.com