How to pay

The cost of a consultation varies depending on the type of appointment you require.

Queen Square Consulting Rooms reception

Queen Square Consulting Rooms

 

The cost of a consultation varies depending on the type of appointment you require and the specific consultant you see. The consultant’s private secretary should be able to give you an indication of the cost of your appointment at the time of booking.

If you are covered by private medical insurance, please bring your membership details with you and contact your insurer to get authorisation for your consultation beforehand.

If you are self-funding, we would ask that you settle your bill after your appointment. We accept payment by credit or debit card, or cash. We regret that we can no longer accept cheques.

 


 

Queen Square Imaging Centre

 

The cost of your scan will depend on the type of examination we have been asked to perform. If you are covered by private medical insurance, please bring your membership details with you and contact your insurer to get authorisation for the scan beforehand. We are recognised by all major insurers and will liaise with the insurer on your behalf, enabling a painless billing process.

If you are self-funding, you will be given an indication of the cost of the scan before we start. If you are happy to proceed, we would ask that you settle your bill after your MRI scan so that results can be released without delay. We accept payment by credit or debit card, or cash. We regret that we can no longer accept cheques.

 


 

Queen Square Inpatient Care: Nuffield Ward

 

Settling your account

  • We request that you make arrangements to vacate your room by 11.00am on the day of your departure. After this time you will be charged for another night’s accommodation. We do however understand that sometimes there may be an unavoidable delay in leaving.
  • If your treatment has been covered by insurance, please ensure that your consultant signs your claim form before you leave. A member of the Patient Accounts staff may visit you prior to your departure to settle your accounts. Any charges that have not reached your account when your bill is settled will be sent to you afterwards.

Your account

  • If your bill is to be paid by a medical insurance company or sponsor, you may still be required to settle an additional bill on discharge for any extras required e.g. telephone calls, drugs to take home. On admission, you will be required to sign an Undertaking to Pay Form. This applies to all patients whether self funding or sponsored by a health insurer.

Medical insurance

  • The Hospital has direct settlement arrangements for inpatients and day-cases with most British medical insurance companies. Please contact your insurance company prior to your admission, to confirm you policy covers your treatment at the National Hospital for Neurology & Neurosurgery and also request a claim form.
  • Please bring your completed insurance claim form with you. If you are insured through your employer’s medical insurance scheme, you may need to have your claim form authorised by your employer prior to admission. If ineligible or out of band policies are submitted, you will be asked to pay for your account in full and reclaim any available benefit from your insurers. Please note that should an account be rejected or not paid in full by the insurers, you are personally liable for the settlement of unpaid bills.
  • Fees for consultants and other medical specialists (e.g anaesthetists) are entirely separate from the Hospital account. They should be settled either directly with the consultants and medical specialists or sent to your insurance company for settlement.

Sponsored account

  • If your bill is being paid by an embassy or company acting as a guarantor, please bring with you a letter from that organisation stating to whom and where the bill should be sent. If you do not have a written guarantee prior to, or at the time of admission, you will be asked to pay a deposit until such a guarantee is available.

Own account

  • If you are responsible for your own account, you will be required to pay a deposit on admission, based on the estimated length of stay and proposed treatment. Should the length of stay be subsequently extended, a further deposit will be required to keep the account in credit. Full settlement of any outstanding balance is required on discharge. We accept cash, major credit and switch/delta cards.

If you require assistance with arranging treatment authorisation for either the Queen Square Private Consulting Rooms or Queen Square Imaging Centre from any insurer which is not included on this list, please contact us and one of our team will be happy to assist.

Bupa logo

Bupa

Claims Number (personal policies):
03456090111

Claims Number (Corporate policies): 
Please refer to your membership documents

Our unique Provider Number:
60006418

AXA PPP logo

AXA PPP

Claims Number (personal policies):
0800 132203

Claims Number (Corporate policies): 
Please refer to your membership documents

Our unique Provider Number:
17931

The Exeter logo

The Exeter

Claims Number (personal policies):
0300 123 3200

Claims Number (Corporate policies): 
Please refer to your membership documents

Our unique Provider Number:
10549330

Aviva logo

Aviva

Claims Number (personal policies):
0200 068 582

Claims Number (Corporate policies): 
Please refer to your membership documents

Our unique Provider Number:
300200840

Cigna logo

Cigna

Claims Number (personal policies):
01475 753803

Claims Number (Corporate policies): 
Please refer to your membership documents

Our unique Provider Number:
HX00017

WPA logo

WPA

Claims Number (personal policies):
0345 122 3100

Claims Number (Corporate policies): 
Please refer to your membership documents

Our unique Provider Number:
49457

Vitality

Vitality Health

Claims Number (personal policies):
0845 602 3523

Claims Number (Corporate policies): 
Please refer to your membership documents

CS Healthcare logo

CS Healthcare

Claims Number (personal policies):
0208 410 044

Claims Number (Corporate policies): 
Please refer to your membership documents

Simply Health logo

Simply Health

Claims Number (personal policies):
0800 294 6796

Claims Number (Corporate policies): 
Please refer to your membership documents

Allianz logo

Allianz

Claims Number (personal policies):
Please refer to your membership documents

Claims Number (Corporate policies): 
Please refer to your membership documents