Frequently asked questions
How to make an appointment with a consultant?
You can make an appointment with a specific Consultant by contacting their private secretary using the contact details given in the consultant directory section of this website. Alternatively, you may wish to contact the consulting rooms directly on 020 344 88948, where a member of staff can provide you with the necessary contact details.
How much will my appointment cost?
If you are funding your treatment yourself, you are advised to contact the Consultant via their private secretary to discuss the cost of an appointment. Fees vary between Consultants and depending on the type of appointment required. Typically, fees can vary between £150 and £385.
Can I use my insurance?
The Queen Square Private Consulting Rooms are recognised by all major UK based insurers. We would always recommend that you contact your health insurer prior to making an appointment to ensure that the cost of your appointment will be covered. Insurance provider contact details can be found in our ‘Insured Patients’ section of this website. When you attend your appointment, please bring your insurance details including the authorisation number with you so that we can liaise with your insurer on your behalf.
What are your opening times?
The Queen Square Private Consulting Rooms are open Monday – Friday, between the hours of 08:00 and 20:00. Some Consultants will also see patients in Saturday clinics. Please consult the Consultant directory section of this website to see individual Consultant clinic times and contact details.
How long will my appointment last?
The duration of your appointment will depend on a number of factors. A first consultation may take up to one hour, although follow up appointments are usually shorter.
Can I bring someone with me?
At the discretion of the consultant, you are welcome to bring a friend or relative in with you if you would prefer to have someone in the room with you.
Can you organise an interpreter for me?
If you require an interpreter to be present at any of your appointments, you are advised to discuss your requirements with the private secretary of the consultant you are seeing. It is preferable to arrange an independent interpreter where possible so that your discussion with the consultant is interpreted in a professional, and impartial manner.
The Queen Square Private Consulting Rooms are able to assist in arranging an interpreter if you require help. Please call 020 3448 8948 to discuss your requirements.
Do you have disabled access?
The Queen Square Private Consulting Rooms are fully wheelchair accessible. When you arrive, please ring the doorbell and a member of staff will come and assist you.
Do you have a cancellation policy?
Owing to the high level of demand for appointments, we would ask that any cancellations are made at least 24 hours prior to the appointment. If you need to cancel your appointment, please contact the Consulting Rooms direct on 020 344 88948. We may still charge for appointments which are not cancelled with prior warning.
How do I find The Queen Square Private Consulting Rooms?
Do you see children at The Queen Square Consulting Rooms?
If you are seeking an appointment with a paediatric neurologist or neurosurgeon, you are advised to contact Great Ormond Street Hospital or the Portland Hospital using the following links to arrange an appointment with a paediatric specialist:
How can I make a comment or complaint?
If you have any comments or complaints about our service, the reception staff at the Queen Square Private Consulting Rooms will be able to provide immediate assistance, or you may ask to speak to the registered manager.
We also have a formal complaints procedure which is as follows:
- All complaints are dealt with in a confidential manner and are fully investigated.
- All complaints will ordinarily be acknowledged within 2 working days, with a detailed reply within 20 working days if we are not able to address the problem immediately.
- If your complaint is of a serious nature and it takes longer to resolve, we will update you on the progress regularly.
What is an MRI Scan?
Magnetic Resonance Imaging, or MRI, is a technique whereby a magnetic field is used to obtain high-quality images of the inside of the body. It is highly regarded for its ability to demonstrate soft tissues, particularly the brain, spinal cord, nerves and muscles.
Is MRI safe?
Yes. There are no known side effects associated with having an MRI scan, and it does not use any ionising radiation (such as X-Rays). We always have to be cautious about the magnetic field and some patients who have certain metallic objects in their body are not suitable for MRI scanning. We use a detailed safety checklist to assess whether you are safe to have a scan of this kind.
Occasionally, we use an injection of contrast dye during an MRI scan which enhances the appearance of certain tissues and can add to the quality of the scan in specific circumstances. This injection is regarded as being very safe, although we will always check to make sure that there is no reason why this injection would be unsafe for a patient to have if necessary. The radiographer will explain this injection to you in more detail if it is necessary for your scan.
We do not scan female patients who are within the first trimester of pregnancy.
How do I prepare for my MRI scan?
There is very little you need to do to prepare for an MRI scan with us. You can eat and drink normally before your appointment and you can take any medications you would normally take as normal.
If we need you to bring anything specific with you for your appointment we will let you know.
However, as a general rule, it is always useful if you could:
- Wear comfortable clothing with minimal attached metal (zips etc.) We may need you to change for your scan in which case we will provide you with a gown
- Avoid wearing eye makeup, especially if you are having your brain or eyes scanned.
- Avoid bringing any jewellery with you that you would not be happy to remove and leave in a locked room.
- Bring any previous scans that you might have copies of to your scan appointment. It is always useful if we can see old scans as these can be used for comparison.
What equipment do you have?
We are privileged to employ the very latest in MRI technology which allows us to undertake scans which are at the forefront of modern medical imaging, including functional MRI (fMRI).
Across our two imaging centres in Central London, we operate two 1.5T magnets and one 3T magnet, which are each optimised to the type of specialist scanning we offer.
We do not operate an ‘Open’ MRI scanner but our magnets are some of the most modern available, and we find that claustrophobic patients can often tolerate scans in scanners. Please get in touch if you are anxious and would like to know more.
I really cannot thank you enough for the enormous kindness you and your staff showed me when I came in for my MRI last week. I was extremely nervous, having panicked during an MRI scan before at another hospital. However, your staff put me at ease from the first moment I stepped foot in your department. I have now had my MRI done, and can go back to see my consultant with all of the information he needs. Thank you.