Patient Journey

QUEEN SQUARE INPATIENT CARE

Prior to Admission and Before you arrive

The Hospital is located in Queen Square in central London. The map on the back gives road names, the position of London Underground stations and nearby car parks. Travel by car and parking facilities – Queen Square can be reached from the north and east via Guilford Street and Great Ormond Street and from the south and west via Theobolds Road and Old Gloucester Street. The entrance to the nearest NCP Public car park is in Southampton Row and there are some meter spaces around Queen Square itself. Travel by public transport – The nearest London Underground stations are Russell Square (Piccadilly line) which is a five minute walk away and Holborn (Piccadilly and Central lines) which is a fifteen minute walk away.

Please bring along any medication you are currently taking or a list of drugs from your doctor. If you are required to fast prior to admission or have to make specific preparations, you will be advised by your Consultant prior to your arrival. Items to bring with you:

  • Pyjamas/ night dress
  • Dressing gown/ bed jacket
  • Slippers/ bed socks
  • Face cloth/ soap/ shower cap
  • Moist tissues
  • Toothbrush/ paste
  • Dentures/ holder
  • Razor/ blades
  • Electric razor/ adapter
  • Spectacles / case
  • Books/ magazines
  • Writing materials/ stamps
  • Personal address/ telephone book
  • Travel clock
  • Medicines
  • Medical documents/ previous scans/test results
  • Financial documents e.g. insurance forms

We advise you not to bring large amounts of cash, valuables and jewellery.

Arriving at the Hospital

Please go the main reception desk located at the entrance of the National Hospital for Neurology & Neurosurgery. From here you will be directed to the fourth floor – Nuffield Ward where you shall be greeted and escorted to your room. Admission into your room You will be accompanied to your room and shown the various facilities e.g telephone system, nurse call system, bed controls, television and WiFi. All rooms have en-suite bathroom with either bath and/or shower. There is also a wardrobe and shelf space for all your belongings. Nursing care Your nurse will need to take details of your medical history, present condition, allergies/ sensitivities and current medication. Routine investigations will be organised by the resident medical officer.

Medical care Your medical care is your Consultant’s responsibility and he/she will advise the Hospital staff of any tests and treatment you require. Twenty four hour medical care is provided by the resident medical officers, who will assist your Consultant as required. Your Consultant will discuss your operation or medical care with you and you will be asked to sign a consent form if you are having surgery. If you do not understand the form, please ask for an explanation. Consent will also need to be signed for various procedures other than surgery. Pharmacy Drugs you may require will be prescribed by your Consultant and be issued by the National Hospital’s Pharmacist. Physiotherapy Treatment given by the physiotherapist is in liaison with your Consultant and carried out in the department or in your room, as appropriate.
Telephone facilities You will be able to receive calls from friends and family, who will need to telephone the Nuffield reception switchboard on 020 3448 3231. Please note that mobile phones may interfere with patient life support and drug monitoring equipment and should be switched off whilst in the Hospital. Catering services Meals are served in your room. There is a varied menu including vegetarian dishes. If you prefer a snack or light meal there is an alternative menu which can be obtained from the catering staff. Please let the nursing and The Spice of Life Restaurant staff know if you have a food allergy e.g. peanuts. Meals are served at the following times: Breakfast: 7.30am to 8.30am; Lunch: 12.30pm to 2.00pm; Dinner: 6.00pm to 7.00pm
Room service Your visitors may like to purchase drinks, snacks, sandwiches and pastries from The Spice of Life Restaurant in the basement of Queen Mary Wing, which is open from 8.00am to 5.00pm, Monday to Friday. Visitors Visitors are welcome in our Hospital, although we ask that children are accompanied at all times. For reasons of security, please ask your visitors to report to the main reception desk located at the entrance to Nuffield Ward. They should then see the nursing staff in Nuffield Ward first prior to going into your room. Visiting hours to Nuffield Ward are kept as open and flexible as possible, consistent with your need for rest and quiet. We normally ask visitors to leave by 9.00pm. Visiting may be restricted by the Sister or Nurse in Charge, your Consultant, or at your own request. Safety and security Smoking is not allowed anywhere in the Hospital and we are grateful for your co-operation in helping us promote positive health. Instructions in the event of fire are displayed in your room and throughout the Hospital. All staff are given fire training on a regular basis
Telephone facilities You will be able to receive calls from friends and family, who will need to telephone the Nuffield reception switchboard on 020 3448 3231. Please note that mobile phones may interfere with patient life support and drug monitoring equipment and should be switched off whilst in the Hospital. Catering services Meals are served in your room. There is a varied menu including vegetarian dishes. If you prefer a snack or light meal there is an alternative menu which can be obtained from the catering staff. Please let the nursing and The Spice of Life Restaurant staff know if you have a food allergy e.g. peanuts. Meals are served at the following times: Breakfast: 7.30am to 8.30am; Lunch: 12.30pm to 2.00pm; Dinner: 6.00pm to 7.00pm
Electrical appliances Electrical appliances may interfere with essential medical equipment and need to comply with Hospital safety regulations. If you bring in your own appliances they will need to be checked with the staff. Voltage is 240V for shavers, hair dryers etc. Sockets are 3-pin square except shaver sockets which are 2-pin. In the interests of safety we request that electric blankets and hot water bottles are not brought into the Hospital. Bed rails and call bells are provided as an extra safety precaution for you. If you feel weak or need assistance, do not hesitate to use the nurse call system located at your bedside and in the bathroom. How to express your views about us Your care and comfort are the Hospital’s first priority and we are continually seeking to improve our services and high standards. However should you feel dissatisfied during your stay, please bring your concerns immediately to the attention of the Sister or Nurse in Charge who will be happy to help you.

Your Discharge

Nursing and medical care Your Consultant and nursing staff will decide your discharge date and time with you. If you require medication to take home, it will be prescribed for you. Prior to discharge a follow-up appointment will usually be made to see your Consultant. If you require home nursing, the nursing staff will help to arrange this. Settling your account We request that you make arrangements to vacate your room by 11.00am on the day of your departure. After this time you will be charged for another night’s accommodation. We do however understand that sometimes there may be an unavoidable delay in leaving. If your treatment has been covered by insurance, please ensure that your Consultant signs your claim form before you leave. A member of the Patient

Find answers to our most frequently asked questions here. For any other questions just give us a call or email us. We’ll be happy to help.

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CONTACT DETAILS

Queen Square Private Consulting Rooms
23 Queen Square
London
WC1N 3BG

Tel: 020 3448 8948
Fax: 020 3448 8994
referrals@qsprivatehealthcare.com

 

 

Queen Square Private Patients Unit: Nuffield
Ward

National Hospital for Neurology and Neurosurgery
London
WC1N 3BG

Tel: 020 3448 3983
Tel: 020 3448 3300

Fax: 020 3448 3571 

  • CONSULTING ROOMS

  • IMAGING CENTRE

  • INPATIENT CARE

Queen Square Private Consulting Rooms

23 Queen Square, London, WC1N 3BG
T: 020 3448 8948
F: 020 3448 8994
ssulley@qsprivatehealthcare.com

Queen Square Imaging Centre

8-11 Queen Square, London, WC1N 3AR
T: 020 7833 2513
F: 020 7837 8074
hbailey@qsprivatehealthcare.com

Queen Square Private Patients Unit: Nuffield Ward

4th Floor Chandler Wing,
The National Hospital for Neurology and Neurosurgery,
Queen Square, London, WC1N 3BG.
T: 020 3448 3983
T: 020 3448 3300
F: 020 3448 3571

 

Queen Square Imaging Centre
8-11 Queen Square
London
WC1N 3AR

Tel: 020 7833 2513
Fax: 020 7837 8074 
hbailey@qsprivatehealthcare.com

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Queen Square Private Healthcare is a trading name of QS Enterprises Ltd.  Our company is registered in England and Wales No. 1850377 and VAT No. GB 117 1520 51

Registered Office: QS Enterprises Ltd, 8-11 Queen Square, London, WC1N 3AR